1. Information We Collect
1.1 Information You Provide
When you create an account, request a ride, or contact our support team, we may collect the following information:
- Account information — name, email address, phone number, profile photo, and payment details.
- Identity verification — government-issued ID, driver's licence, and selfie verification for drivers.
- Transaction data — trip details, fare amounts, payment history, and receipts.
- Communications — messages, feedback, and support tickets you send us.
1.2 Information Collected Automatically
When you use the Ubii app or website, we automatically collect:
- Location data — precise GPS location (when you grant permission), pick-up and drop-off points, and routes taken.
- Device information — device model, operating system, unique device identifiers, IP address, and mobile network data.
- Usage data — app interaction patterns, feature usage, session duration, and crash reports.
- Cookies & analytics — we use cookies and similar technologies on our website to improve your experience.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our ride-hailing services.
- Match riders with nearby drivers and calculate fares.
- Process payments and prevent fraud.
- Send trip updates, receipts, and service notifications.
- Personalise your experience and provide relevant recommendations.
- Ensure the safety and security of all users.
- Comply with legal obligations and resolve disputes.
- Conduct research and analytics to improve our platform.
3. Information Sharing
We do not sell your personal information. We may share your data with:
- Other users — riders see their driver's name, photo, vehicle details, and real-time location. Drivers see the rider's name and pick-up/drop-off location.
- Service providers — payment processors, cloud hosting providers, mapping services, and analytics partners who help us operate the platform.
- Legal authorities — when required by law, court order, or to protect the safety of our users.
- Business transfers — in connection with a merger, acquisition, or sale of assets.
4. Data Security
We implement industry-standard security measures to protect your information, including:
- End-to-end encryption for sensitive data in transit and at rest.
- Regular security audits and penetration testing.
- Access controls limiting employee access to personal data.
- Secure payment processing through PCI-DSS compliant partners.
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your Ubii account.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 3 years as required by law or for legitimate business purposes such as fraud prevention and financial record-keeping.
6. Your Rights
Depending on your location, you may have the right to:
- Access — request a copy of your personal data.
- Correction — update or correct inaccurate information.
- Deletion — request deletion of your personal data.
- Portability — receive your data in a structured, machine-readable format.
- Opt-out — unsubscribe from marketing communications at any time.
- Restrict processing — limit how we use your data in certain circumstances.
To exercise any of these rights, contact us at privacy@ubii.app.
7. Location Data
Location data is essential for our ride-hailing service. You can control location permissions through your device settings. Note that disabling location access will prevent you from requesting or completing rides.
8. Children's Privacy
Ubii is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. Your continued use of Ubii after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: