Find answers to common questions, troubleshoot issues, or get in touch with our team.
Browse by topic
Getting Started
Create your account, add a payment method, and book your first ride.
Rides & Trips
Booking rides, tracking trips, fare estimates, and ride history.
Payments & Pricing
Payment methods, receipts, fare breakdowns, and refunds.
Account & Profile
Update your profile, change your password, or manage your settings.
Safety & Security
Report an incident, emergency assistance, and safety features.
Driving with Ubii
Driver requirements, earnings, vehicle standards, and driver support.
Frequently Asked Questions
How do I request a ride?
Open the Ubii app, enter your destination in the "Where to?" field, select your preferred ride type, and tap "Confirm Ride". You'll be matched with a nearby driver within seconds.
What payment methods are accepted?
Ubii accepts credit and debit cards, mobile money, and cash payments (where available). You can add or manage payment methods in the app under Settings → Payment.
How is my fare calculated?
Fares are based on a combination of base fare, distance travelled, estimated time, and current demand. You'll see an upfront fare estimate before confirming your ride. Tolls and surcharges may apply.
Can I schedule a ride in advance?
Yes! Tap the clock icon when entering your destination to schedule a ride up to 7 days in advance. You'll receive a confirmation and a reminder notification before your scheduled pick-up time.
How do I report a safety concern?
You can report safety concerns through the app by tapping the shield icon during a trip or by going to Trip History → Select Trip → Report Issue. For emergencies, tap the emergency button in the app to connect with local authorities.
How do I become a driver?
Download the Ubii Driver app, submit your driver's licence, vehicle registration, proof of insurance, and pass a background check. Once approved, you can start accepting ride requests and earning money on your own schedule.
How do I request a refund?
Go to Trip History in the app, select the trip in question, and tap "Report Issue". Choose the refund-related option and provide details. Our support team will review your request and respond within 24–48 hours.
What if I left something in the car?
Go to Trip History → Select Trip → "I lost an item". You'll be able to contact the driver directly. If the driver has your item, you can arrange a return. A small return fee may apply.